iCoupon is proud to announce that we have achieved ISO 27001:2022 certification, the internationally recognised standard for information security management.
For airlines, airports, and merchants operating in today’s highly connected aviation ecosystem, protecting data (such as operational, personal, transactional, system and integration-related) is critical. Achieving ISO 27001 certification demonstrates iCoupon’s ongoing commitment to safeguarding the information that flows through our global digital voucher network.
This milestone reinforces our focus on building technology that partners can rely on with confidence.
What ISO 27001 certification means
ISO 27001 is the leading global standard for managing information security. It requires organisations to implement a structured Information Security Management System (ISMS) designed to:
- identify and assess risks
- protect sensitive data
- put in place formal, audited controls, and
- ensure continuously monitoring, testing and improvements
Certification is awarded following an independent audit that assesses how an organisation manages information security across its systems, processes, and people.
For technology providers operating in the aviation industry, ISO 27001 certification signals that robust controls are in place to protect data, manage risk, and maintain operational integrity.
Protecting data across the aviation ecosystem
iCoupon’s platform connects airlines, airports, retailers, and service providers through a digital voucher network used during passenger disruption, customer care initiatives, promotions, and operational scenarios.
The platform enables issuers such as airlines to remotely add value including meal vouchers, compensation, or promotional offers to unique identifiers such as boarding pass barcodes or QR codes. These vouchers can then be redeemed across a network of integrated airport merchants and service providers.
Because the platform supports operational processes across multiple partners, strong information security practices are essential.
ISO 27001 certification confirms that iCoupon has implemented formal security controls designed to protect:
- Airline operational and disruption data
- Voucher issuance and redemption transactions
- Merchant settlement and reconciliation data
- Partner integrations, APIs and technical connectivity
- Internal operational systems and processes
These controls help ensure that information (whether operational, personal, transactional, reference or system) is protected against unauthorised access, misuse, or loss.
What this means for airline and airport partners
For iCoupon partners across the aviation ecosystem, ISO 27001 certification provides an additional layer of assurance when integrating with the platform.
Key benefits include:
- Greater confidence in data protection
Airlines and airport partners rely on technology providers to handle sensitive data responsibly. ISO 27001 certification confirms that iCoupon operates under internationally recognised security practices.
- Strong governance and compliance support
Many aviation organisations require suppliers to meet established information security standards as part of procurement and vendor management processes. ISO 27001 certification helps meet and support these requirements.
- Reliable digital voucher operations
iCoupon’s platform enables airlines to securely issue digital vouchers directly to passengers and manage redemption across airport merchants in real time.
Security controls and risk management processes help ensure the platform remains reliable and resilient as the network grows.
Supporting the future of intelligent vouchering in aviation
Since launching in 2015, iCoupon has grown into a global technology platform connecting airlines with airport merchants across hundreds of airports worldwide. The platform processes millions of digital vouchers each year and continues to expand across the aviation ecosystem.
As the network grows, maintaining high standards of information security remains a core priority.
Achieving ISO 27001 certification reflects iCoupon’s commitment to operating a secure, resilient platform that supports airlines and partners around the world.
We will continue investing in security, technology innovation, and operational excellence as we help our partners deliver better passenger experiences across the airport journey.
