Customer care: strengthen loyalty with personalised meal vouchers
Customer care: issue free meal vouchers to your customers
Enhance your customer care strategy with meaningful gestures that go beyond the expected. iCoupon enables you to issue digital meal vouchers as a tailored response to service issues, delays, or simply as a thank you.
The Customer Care module helps you deliver meaningful gestures of goodwill, even beyond disruption. Whether responding to lost baggage, complaints or other service touchpoints, airlines can issue digital vouchers directly to boarding passes—customised by value, location, or expiry date. These personalised tokens of appreciation can be redeemed at thousands of enabled retailers worldwide, helping to elevate your brand’s care experience while reducing the margin for human error through automation.
- A QR code is generated in iCoupon and can be distributed to your customer however you like. Whether that’s directly on their mobile ticket, through an email, a targeted Facebook ad or a physical boarding pass.
- Redemption details – such as location, retailers, value and validity – are set by you and can be fully automated via API.
- You can use these vouchers as an apology or a ‘thank you’ token if something went a little wrong.
- Why not offer things like lounge access to premium customers who may have experienced delays.
- Use these as part of your community engagement, to show your customers that you care about their experience.
Get in touch
Head office
T2, International Development Centre, Valley Drive, Ilkley, West Yorkshire, LS29 8PB, England, United Kingdom
+44 (0)161 401 0101
Small Print
Copyright © 2025 iCoupon Limited