We are thrilled to announce that iCoupon has been awarded a ‘Highly Commended’ accolade for the ‘Airport Customer/Hospitality Initiative of the Year’ at the prestigious FAB Awards 2023. While we may not have clinched the top spot, this recognition serves as a testament to our unwavering commitment to enhancing the traveller experience in airports worldwide.
The ‘Airport Customer/Hospitality Initiative of the Year’ award seeks to acknowledge food-related initiatives that elevate the traveller experience throughout the airport journey. It celebrates initiatives delivered through physical and/or digital touchpoints that leave a lasting impression on travellers, boost satisfaction levels, and create memorable moments.
At iCoupon, we take immense pride in our dedication to innovation and creativity. Our nominated initiative focuses on enhancing the overall customer experience at airports through personalised digital vouchering as a disruption management strategy. By leveraging cutting-edge technology and creative ideas, we aim to help travel stakeholders create a welcoming atmosphere in the face of disruption that resonates with travellers and makes them feel looked after.
The judging criteria for this award encompassed various aspects, including customer experience enhancement, innovation and creativity, impact and effectiveness, hospitality and personalisation, physical and digital touchpoints, memorability and emotional connection, team collaboration and execution, and customer feedback and testimonials. Our initiative was carefully evaluated against these criteria, reflecting our commitment to delivering excellence in every aspect of our work.
While we celebrate this ‘Highly Commended’ accolade, we extend our gratitude to the judges for recognising the outstanding efforts of our team. We also express our appreciation to our valued partners for their continued support and collaboration.
At iCoupon, we remain steadfast in our mission to redefine the airport experience through innovation, connection, and simplicity. This recognition serves as motivation to continue pushing the boundaries and delivering exceptional solutions that delight travellers worldwide.
For media inquiries or further information, please contact lydia.evans@icoupon.com.
