Customer Care: Issue a gesture to your customers
Customer care
Offer a thoughtful gesture to acknowledge your customers’ loyalty or address any inconvenience they may have encountered. Issue tailored vouchers, loaded with credit redeemable at retailers handpicked by you, offering a personalised touch to your customer care initiatives.
Issue tailored vouchers, loaded with credit redeemable at retailers handpicked by you, offering a personalised touch to your customer care initiatives.
- A QR code is generated in iCoupon and can be distributed to your customer however you like. Whether that’s directly on their mobile ticket, through an email, a targeted Facebook ad or a physical boarding pass.
- Redemption details – such as location, retailers, value and validity – are set by you and can be fully automated via API.
- You can use these vouchers as an apology or a ‘thank you’ token if something went a little wrong.
- Why not offer things like lounge access to premium customers who may have experienced delays.
- Use these as part of your community engagement, to show your customers that you care about their experience.
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